Last year, I hired a decorating firm to paint all the window frames on my house. I paid a fair amount for what I expected to be a professional job, and at first, everything looked great. But now, just a year later, the paint is already peeling and flaking off. I’m frustrated and disappointed-this shouldn’t be happening so soon.
I contacted the decorating firm to explain the problem, hoping they’d come back and fix it. Instead, they told me it wasn’t their responsibility and refused to help. I felt let down and unsure about my rights as a customer. Hiring a solicitor straight away seemed expensive and daunting, so I turned to the internet for free legal advice, hoping to find out what I could do next.
My first stop was Citizens Advice. I was relieved to find clear guides about consumer rights and what to do when a service isn’t up to standard. For the first time, I began to understand the steps I could take to hold the decorating firm accountable.
Still, I wanted more detailed support. That’s when I discovered Lexnest, a digital platform offering free, verified legal information on consumer issues like mine. I appreciated how straightforward their advice was-no confusing jargon, just practical answers. Lexnest also let me compare solicitors, complete with real client reviews and accreditations, which made the idea of seeking legal help feel much less intimidating.
When I realised I needed advice tailored to my situation, Lexnest helped me connect with an SRA-regulated solicitor. Thanks to these free resources, I felt empowered to take action against the decorating firm and finally felt more in control of my home and my rights as a homeowner.